FAQs

 We have answered all of your property related questions for you!


  • How will I know what rental to charge?

    Ask your local letting agent to value your property. Sho International are experts in the London lettings market, so we can provide an insight on how other rental properties in your local area are performing, and what kind of return you would hope to achieve for your property.


     Make an appointment today with our experienced team of property valuators to help decide a price point from which to advertise your property.


    Advertising your property at the correct price is essential to discovering the perfect tenants, it is crucial to get an expert opinion.

  • How much will it cost me to let my property?

    This depends on the level of support that you require for your needs. At Sho International we have two levels of services. We have a lettings only service and a fully managed lettings service. We only charge 10% for lettings only and a further 7% if you would like your property fully managed. It is important to understand what your fees include and what services you will have to pay for on top.

     

    At Sho International we have some of the most comprehensive services within our fees including inventory, check-in & check-out. 

  • Why should I consider using a managing agent?

    The luxury of having a fully managed service allows you peace of mind through the process of letting your property from start to finish. 


    We strive to create a professional distance between the landlord and the tenancy so if any disputes of rent arrears, payments or deposit disputes were to occur, we would resolve it all on your behalf. 

  • Why should I have an inventory?

    We strongly recommend every landlord to have conducted a professional inventory for their property. It is important that we have included it within our services as standard. It will be benefiticial for your property and furnishings, which forms part of a mutual agreement between yourself and the tenant.

     

    The inventory will includes details of the condition of the property before the tenant moves in an at the end of their tenancy when they move out. Therefore, the risk of deposit disputes is eliminated at the end of the tenancy. 

  • What is Client Money Protection (CMP)?

    The Client Money Protection (CMP) Scheme provides protection for all clients including for landlords and tenants when an agent misuses or misappropriates their rent, deposit or any other client funds.


    Sho International has CMP cover through ARLA Propertymark.

  • What is the Right to Rent scheme?

    The Right to Rent scheme is a legal requirement when renting out your property. It ensures anyone that is renting a property in the United Kingdom has the legal right to live here. 

     

    As part of our referencing process we conduct our own Right to Rent checks and thoroughly check proof of residency to eliminate any risk. 

  • What is the ARLA Propertymark?

    The ARLA Propertymark is the leading professional and regulatory body for letting agents in the UK. The ARLA Propertymark is there to protect consumers by setting standards and professionalism within the lettings industry.

     

    At Sho International, we are proud members of the ARLA Propertymark.

  • What are my obligations surrounding gas safety?

    A Gas Safety Record is in place to ensure that all gas appliances, pipes and flues are in safe working order. It must be carried out by a qualified Gas Safe Register engineer.

     

    This needs to be checked every 12 months.

  • What if the tenant damages my property?

    Usually one of two things could happen, either the tenant pays to fix the damage based upon the cost of fixing the issue, or the cost for fixing the damage is deducted from the tenant’s security deposit at the end of their tenancy agreement. 

  • Why do I need an EPC?

    An Energy Performance Certificate is a report detailing the energy efficiency of a property. It gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years.

     

    All landlords are required to purchase an EPC for a property before they let it and, from 1st April 2018, the property must have a minimum energy rating of E on its EPC.

  • How can I quickly improve my EPC rating?

    There are some easy methods of improving your property’s EPC Rating. One being ensuring that all your light bulbs are energy efficient. Also you could check that your insulation in your loft area is at least 270mm as well as any cavity walls around the property are fully insulated. 

  • How do I receive my rental income from my letting agent?

    At Sho International, we give the option for the rent to be paid directly to the landlord or we offer a rent collection as standard on both of our plans. We will organise for the tenant to pay the rent via standing order or direct debit which is written in our tenancy agreements. If you have chosen our management plan, we will then transfer the balance to your account minus our commission and any outgoings or fees such as maintenance fees. 

  • What happens to my tenant's deposit?

    Landlords and letting agents are required to register tenants’ deposits with an approved Tenancy Deposit Scheme.

     

    Sho International will register deposits with a scheme called My Deposits. The deposit is then either held by the landlord, the agent or the deposit scheme itself. The Tenancy Deposit Scheme is there to protect the tenant’s deposit and help to resolve any disputes that may occur at the end of the tenancy.

  • Do I need to get my electrical appliances tested?

    You are required to ensure that any electrical devices within the property are safe for use. We would recommend a Portable Appliance Testing (PAT) so you can be sure you are compliant.

  • Who will have to pay for the TV licence?

    Usually the tenant, however, this should be included in the tenancy agreement (AST). 

  • Who will have to pay the council tax?

    The tenant is responsible for the council tax, unless the landlord decides to include this in the rent. However, it must be clearly written in the tenancy agreement (AST).

  • Can I enter my property during the tenancy agreement?

    You will be required to give appropriate notice to the tenant before you may enter the property.

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